Notice of Nondiscrimination and Accessibility 

At Blue Cross and Blue Shield of Minnesota, we treat everyone fairly. We don’t exclude you, or treat you less favorably, because of your race, skin color, national origin, age, disability status, or sex (including sexual orientation; sex characteristics including intersex traits; pregnancy or related conditions; gender identity; and sex stereotypes). We follow federal civil rights laws and don’t discriminate against anyone based on these traits. 

If you communicate best in a language other than English, you can request free language assistance services. 

If you have a vision, hearing, or speech impairment, we can communicate in a way that works best for you. This may include using sign language interpreters, providing documents in large print or Braille, audio recordings, or other aids at no charge. 

Need these services? Call 1-855-216-3144, TTY 711 or call the number on the back of your member identification card. 

Discrimination is against the law. 

If we failed to provide services or discriminated in another way based on your race, skin color, national origin, age, disability status, or sex, (including sexual orientation; sex characteristics including intersex traits; pregnancy or related conditions; gender identity; and sex stereotypes), you can file a complaint by contacting our Nondiscrimination Civil Rights Coordinator. 

Nondiscrimination complaint forms are available at MN.ExploreMyPlan.com/1557Grievance or by calling 1-855-216-3144. Email the completed form to Grievance1557@exploremyplan.com, or send it by mail to: 

Blue Cross and Blue Shield of Minnesota

Birmingham Service Center 

ATTN: 1557 Compliance Coordinator 

450 Riverchase Parkway East, Birmingham, Alabama 35244 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services 

  • electronically through the Office for Civil Rights complaint portal: ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • by mail at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201 
  • or by phone at: 1-800-368-1019, 1-800-537-7697 (TDD) 

Civil rights complaint forms are available at hhs.gov/ocr/office/file/index.html.